Define critical services and tolerable downtime
Translate business impact into explicit criticality, maximum tolerable downtime and minimum operating service.
Name the service
- Use a business result rather than a server name.
- Assign an accountable owner.
Bound interruption
- Record maximum tolerable downtime separately from the recovery target.
- Unknown limits remain unknown.
Define minimum operation
- State what must continue during degraded operation.
- Retain evidence for the chosen thresholds.
Retain the continuity record
The Business Continuity Studio keeps critical services, scenarios, exercises, gaps and decisions connected. It does not activate a plan, contact anyone, change systems or spend money.