{
  "schema_version": "elkwai.solution_project.v1",
  "workflow_id": "service-request-routing",
  "project_name": "Service request routing and exception review",
  "review_date": "2026-10-10",
  "start_date": null,
  "currency": "USD",
  "context": {
    "task": "A request bounces between teams because the category is unclear, the site details are incomplete or the proposed action has no accountable owner.",
    "outcome": "",
    "systems": "",
    "owner": "",
    "evidence": "",
    "acceptance": "Unknown and incomplete requests can remain unresolved for review.\nClassification is distinct from authorization to act.\nEvery consequential action has the agreed approval and result record.",
    "notes": ""
  },
  "baseline": {
    "volume_monthly": null,
    "horizon_months": 12,
    "minutes": null,
    "exception_percent": null,
    "exception_minutes": null,
    "hourly_cost": null,
    "cash_share_percent": null,
    "owner_hourly_value": null,
    "basis": "estimate"
  },
  "alternatives": [
    {
      "id": "A1",
      "title": "Simpler process or existing software",
      "adoption_percent": 100,
      "ramp_months": 1,
      "minutes": null,
      "exception_percent": null,
      "exception_minutes": null,
      "setup_cash": null,
      "platform_monthly": null,
      "support_monthly": null,
      "usage_per_case": null,
      "setup_unpaid_hours": null,
      "unpaid_hours_monthly": null,
      "notes": ""
    },
    {
      "id": "A2",
      "title": "Connected implementation",
      "adoption_percent": 100,
      "ramp_months": 1,
      "minutes": null,
      "exception_percent": null,
      "exception_minutes": null,
      "setup_cash": null,
      "platform_monthly": null,
      "support_monthly": null,
      "usage_per_case": null,
      "setup_unpaid_hours": null,
      "unpaid_hours_monthly": null,
      "notes": ""
    }
  ],
  "phases": [
    {
      "id": "P1",
      "title": "Label representative requests before evaluating any classifier.",
      "days": null,
      "planned_cost": null,
      "resource": ""
    },
    {
      "id": "P2",
      "title": "Measure each class, including rare wrong-owner transfers and abstentions.",
      "days": null,
      "planned_cost": null,
      "resource": ""
    },
    {
      "id": "P3",
      "title": "Organize a service intake with missing fields and an owner visible.",
      "days": null,
      "planned_cost": null,
      "resource": ""
    },
    {
      "id": "P4",
      "title": "Commission the connected action separately, retaining approval, retries and outcome receipts.",
      "days": null,
      "planned_cost": null,
      "resource": ""
    }
  ]
}