Assess service impact without hiding uncertainty
Connect each affected service to observed state, business effect, minimum operation, ownership and evidence.
Use stable services
- Reference continuity service identities.
- Keep correlated impacts distinct.
Describe business effect
- Record observed degraded or unavailable outcomes.
- Unknown impact remains unknown.
Track restoration
- Recovering and restored are separate states.
- Require evidence for return to service.
Retain the incident record
The Incident Response Studio keeps service impact, actions, checkpoints, communications, lessons and decisions connected. It does not notify anyone, change systems, spend money or prove recovery without evidence.