Design corrective and preventive actions
Distinguish correction, prevention, detection and documentation work with expected outcomes, owners and retained authorization.
Choose the action type
- Correct the observed mechanism and prevent recurrence where possible.
- Detection is not prevention.
Connect the cause
- Reference supported cause identities.
- Keep unrelated work separate.
Record outcome
- Complete status requires actual result and evidence during review.
- Blocked work remains visible.
Retain the problem record
The Problem Management Studio keeps hypotheses, contrary evidence, factors, actions, checks, recurrence observations and decisions connected. It does not change systems, assign blame, spend money or prove effectiveness without observation.