Verify action effectiveness against a baseline
Define the method, baseline, observed result and evidence before calling an action effective.
Define before testing
- Choose a comparable baseline and method.
- Assign a check owner.
Use explicit outcomes
- Effective, partial, ineffective and inconclusive stay distinct.
- Not run never passes.
Retain evidence
- Record the observation window and source evidence.
- A completed action is not proof of effectiveness.
Retain the problem record
The Problem Management Studio keeps hypotheses, contrary evidence, factors, actions, checks, recurrence observations and decisions connected. It does not change systems, assign blame, spend money or prove effectiveness without observation.