Govern problem resolution and closure
Require supported causes, completed actions, effectiveness evidence, recurrence review and explicit closure criteria before closing.
Separate resolved and closed
- Resolution indicates treatment; closure records completed review.
- Accepted risk remains visible.
Check evidence
- Review cause confidence, action results and effectiveness checks.
- Keep outstanding recurrence risk.
Retain the decision
- Record owner, rationale, resources and evidence.
- The studio does not change external systems.
Retain the problem record
The Problem Management Studio keeps hypotheses, contrary evidence, factors, actions, checks, recurrence observations and decisions connected. It does not change systems, assign blame, spend money or prove effectiveness without observation.