Review service levels by measured period
Compare targets and observed results across explicit windows while retaining misses, exclusions and remedies.
Define the period
- Record the start, end, target and observed result.
- Use the same measurement definition agreed in the contract.
Keep misses visible
- Distinguish not measured, at risk and missed.
- Retain source evidence instead of a copied dashboard claim.
Track remedies
- Record credits, corrective work and follow-up owners.
- A remedy does not erase the original miss.
Retain the performance record
The Vendor Performance Studio keeps contract obligations, measured service periods, incidents, observed costs and owner decisions connected. It does not renew, replace, terminate, purchase or message.