Connect incidents to remediation and renewal review
Retain severity, impact, response and evidence so recurring failure is visible before another term is approved.
Record the event
- Use a dated incident with a bounded description.
- Keep operational impact separate from severity.
Evaluate response
- Record containment, correction and residual risk.
- Do not mark resolved without evidence.
Use the history
- Review recurrence and unresolved critical incidents before renewal.
- Keep accepted risk as an explicit owner decision.
Retain the performance record
The Vendor Performance Studio keeps contract obligations, measured service periods, incidents, observed costs and owner decisions connected. It does not renew, replace, terminate, purchase or message.