Support

Elkwai Solutions support

Get help with Elkwai apps, games, data products, account access, purchases, privacy requests, integrations, and custom systems.

Send support request Apps and software support@elkwai.com
Emailsupport@elkwai.com
Helpful detailsProduct, version, device, operating system, issue, steps to reproduce, and screenshots when relevant.
Do not sendPasswords, private keys, seed phrases, payment card numbers, or confidential source material.

Apps and software

Choose an app below, or use the support-area selector for data, accounts, integrations, billing, and custom systems.

Available on App Store iOS 1.3

LazyGame: 3D Tile Match

Rotating 3D tile-matching puzzle for quick sessions, readable board state, rewards, and progression.

  • Gameplay, progress, rewards, and save behavior
  • Crashes, display issues, performance, and device-specific reports
  • Purchases, restore purchase, privacy, and App Store support
App Store Privacy
Available on App Store iOS 1.0

Moodoku: Cow Sudoku

Sudoku-style puzzle app with readable board state, approachable controls, progress tracking, and short-session play.

  • Puzzle rules, board state, daily play, and progress questions
  • Layout, accessibility, save state, crash, and device-specific reports
  • Purchase, restore, privacy, and App Store support
App Store Privacy Ask Support
Available on App Store iOS 1.1

LeFont: Handwriting Font Maker

Handwriting-to-font workflow for capturing letterforms, previewing text, refining output, and preparing custom type.

  • Handwriting capture, preview, cleanup, and export questions
  • Device, Apple Pencil, image import, readability, and layout issues
  • Purchase, restore, privacy, and App Store support
App Store Privacy
Prepared for App Store submission macOS / iPadOS 1.0

Kwideo: Professional Video Editor

Timeline video editor for Mac and iPad with media organization, color, audio, recovery, interchange, and export workflows.

  • Project recovery, rejected media, relink, import, playback, and export questions
  • Mac and iPad platform behavior, codec availability, and device-specific reports
  • Frame.io connection, privacy, terms, documentation, and release support
Product page Guide Privacy Terms

Choose a support area

Select the product area so the request reaches the correct support queue.

Games Gameplay, device, purchase, and privacy support.
Software apps Video, font, device, purchase, and product support.
Creative software Media, font, embroidery, and export help.
Data and automation Business software, data system, and automation support.
Privacy and billing Account, purchase, and data requests.
Bug reports Include the device, version, steps, and expected result.

Submit a support request

Choose the product area and include the details needed to reproduce the issue or answer the question.

Include
  • Product name and version or build number
  • Device model, operating system, browser, or app platform
  • Steps that led to the issue and whether it repeats
  • Relevant screenshots, screen recordings, or receipt context by email when needed

Do not submit passwords, keys, payment card numbers, or confidential source material.

Before you send

Support communications are used to answer this request. Marketing is separate, optional, and never required for support.